Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Your Rights

You may have rights to access your personal data, ask for correction of inaccurate information, request deletion in some circumstances, object to certain processing, or ask for restriction of processing. Where we rely on consent, you may withdraw it for future processing, subject to any legal or operational limits.

Available rights depend on the nature of the data and the legal basis for keeping it.

Making a Request

If you want to exercise a privacy right, we may ask for enough information to verify your identity and understand the request. We will review the request and respond within the time required by applicable law, unless an extension is permitted.

Requests are handled case by case and may require information to confirm identity and locate the relevant record.

Data Retention

We retain enquiry, booking, service, and payment records for the period needed to manage the customer relationship, complete the work, resolve follow-up issues, and meet legal, accounting, or insurance obligations. When data is no longer required, we delete it or anonymise it where that is appropriate.

We keep information only for as long as it is needed for service, record-keeping, or legal purposes.

Policy Changes

When we make material changes, we will update the policy on the website and, where appropriate, take additional steps to draw attention to the change. The date of the latest version should be checked before relying on the policy.

This policy may be revised to reflect changes in our practices, services, or legal obligations.

Data We Collect

We may collect contact details, booking and service information, bicycle intake details, communication records, payment-related information, and technical data such as device and browser information. Where relevant to a service enquiry or repair, we may also process information about the bicycle, the requested work, inspection findings, approval of additional work, and collection details.

The categories of data collected depend on how a person uses the website, makes an enquiry, or books workshop services.

How We Collect Data

We receive personal data from website forms, email, telephone calls, workshop drop-ins, and other direct communications. We also generate records from service inquiries, inspection notes, quote approvals, repair progress, quality checks, collection summaries, and basic website usage data.

Some information is provided directly, while other information is created during booking, intake, and service handling.

Types of Cookies

We may use essential cookies to support site security and core functions, preference cookies to remember basic settings, and limited analytics or performance cookies to understand how the site is used. Cookie categories may change if the website is updated, but they will remain limited to practical operational purposes.

Cookie use is limited to common operational categories and is not intended to track users across unrelated sites.

Cookie Controls

We use standard cookie controls for essential site operation and, where applicable, for basic performance or preference functions. You can manage cookies through your browser settings and may be able to block or delete them, but some features of the site may not work properly if essential cookies are disabled.

Browser settings can usually be used to limit or remove cookies, although some site functions may be affected.

Email contact

[email protected]

Telephone contact

+44 7763 608943

Postal address

115 Spital Hill, Sheffield, S4 7LD

Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

Processing Purpose

How We Use Data

We use personal data to respond to enquiries, arrange bookings, manage bicycle intake, carry out inspections, prepare quotes, obtain approval for additional work, complete repairs and adjustments, record quality checks, provide collection summaries, process payments, maintain business records, operate the website, and meet legal or accounting obligations.

Processing is limited to what is reasonably necessary for workshop operations and website administration.

Data Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, record management, payment processing, and other operational functions. Where a bicycle repair requires parts or specialist support, limited information may be shared with relevant suppliers or contractors to complete the work and confirm compatibility.

Operational recipients are used only where they are needed to run the business or deliver the service.

Legal Basis

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the prevention or investigation of fraud or misuse. We may also share information where disclosure is needed to establish, exercise, or defend legal claims.

Legal disclosure is limited to situations where there is a valid requirement or lawful basis.